Returns & Refunds
Would you like to return one or more items? No problem – we make it easy for you.
Return period
You can return your order to us within 30 days of receiving it.
Return conditions
Please only return items that are:
- unworn and unwashed
- in their original condition
- free from any signs of use
How to return your items
- Download the return form: Download our return form here and fill it out
Return form - Pack your items:Carefully pack the items for return
- Include the return form: Place the completed form inside the parcel.
- Send your parcel: Send your return to the following address: Merchcowboy GmbH & Co. KG
Retoursendung
Friedrich-Ebert-Straße 7
48153 Münster
Germany
Return shipping costs
Return shipping costs are borne by the customer
Refund
Once we have received and inspected your return, we will refund the amount using the original payment method.
Processing time
Processing may take up to 14 days, but is usually completed sooner.
Questions?
Feel free to contact us anytime – we are happy to help.